Features

Comprehensive Toolset

Incident Manager provides a powerful suite of tools designed to enhance the effectiveness of your crisis and incident management teams.

Task Management

Tasks drive action during an incident. Incident Manager places task performance at the core of incident response, ensuring teams stay focused and effective.

Unified Logging

Keep an accurate record of events with a unified log accessible to all team members. Review entries or add new ones seamlessly.

Streamlined Communications

Manage communication workflows effectively. Ensure team-wide visibility to keep everyone on the same page during critical moments.

Support Case Management

Provide personalised support to employees impacted by incidents. Track and manage individual cases to deliver timely assistance.

Resource Management

Add and categorise resources to ensure your teams have the tools they need, tailored to incident type and location.

Dynamic Playbooks

Create and share playbooks to guide teams in responding to specific incidents. Empower teams with actionable knowledge at their fingertips.

See Incident Manager in Action

Focus on Team Performance

Incident Manager is purpose-built to simplify complex incidents, helping teams perform at their best during critical situations.

Flexible Deployment

Use Incident Manager for centralised or decentralised teams. Accessible on laptops and mobile devices, it requires only an internet connection.

Activity Stream

Track every action in real-time with the activity stream. Stay informed and maintain unified situational awareness.

Incident Review

The incident review feature provides a snapshot of the current situation, perfect for updates or executive briefings.

Task Prioritisation

Focus on what matters most with unique task visibility features that keep teams aligned with incident priorities.

Task Load Monitoring

Identify potential overloads with real-time task load tracking, ensuring team members stay productive without being overwhelmed.

Observers and Advisors

Easily add observers and advisors during an incident to provide external insights and guidance when needed.

Post-Incident Washups

Facilitate team improvement with post-incident questionnaires. Track and analyse team performance trends over time.

Automated Reporting

Keep internal stakeholders updated through automated reporting, saving the team time and effort.

AI-Enhanced Incident Management

Incident Manager incorporates a growing suite of AI features designed to enhance decision-making, streamline operations, and improve team performance throughout the incident lifecycle.

AI-Assisted Communication

Draft clear, consistent communications using historical data and organisational context. Improve stakeholder engagement during high-pressure scenarios with AI-supported messaging and audience simulation tools.

Playbook Refinement

Evaluate and enhance your playbooks using AI. Identify gaps, improve clarity, and align operational guidance with evolving best practices and organisational needs.

Smart Task Suggestions

Receive context-aware task recommendations based on incident type, location, and past response patterns—ensuring no critical step is missed.

Support Case Guidance

Enhance case management with AI-generated insights drawn from prior updates, incident context, and organisational values—ensuring timely, thoughtful responses to those affected.

Log Intelligence

Filter signal from noise during fast-moving events. AI compares new information against recent logs to highlight what's truly novel or relevant.

Incident Review Analysis

Transform post-incident feedback into structured insights across leadership, communications, tasking, and decision-making. Identify trends and guide continuous improvement.

To activate AI, your organisation will need an API key from a supported provider.

Community Features

Harness the power of the Incident Manager community for shared resources and collaborative insights.

Shared Resources

Access a wealth of shared resources from the community, far beyond what any single organisation could compile. Organisations can also create private resources, visible only to their organisation and teams.

Shared Playbooks

Leverage community-created and curated playbooks for instant guidance. Your organisation can also develop private playbooks at organisation and team level tailored to its unique needs.

Schedule Your Demo

See how Incident Manager can transform your team's incident response.