Terms of Service

1. Introduction

Welcome to Incident Manager. These Terms of Service ("Terms") govern your use of the Incident Manager application, a crisis and incident management tool provided by Spartan9 Pte Ltd ("we", "us", "our"). By accessing or using Incident Manager, you agree to be bound by these Terms.

2. Eligibility and Registration

Incident Manager is available to organisations of all sizes, predominantly serving those with crisis or incident management teams. The application is accessible in the US, Europe, and parts of Asia. By registering for Incident Manager, you confirm that you are authorised to act on behalf of your organisation and agree to provide accurate registration information.

3. Subscription, Renewal, Cancellation, and Refund

3.1. Subscription Plans

We offer monthly and annual subscription plans. Details of these plans, including pricing and features, are available on our website.

3.2. Renewal

Subscriptions are automatically renewed at the end of each subscription period unless you cancel the subscription.

3.3. Cancellation

You may cancel your subscription at any time. The cancellation will take effect at the end of the current billing cycle.

3.4. Refund Policy

Refunds are not provided for partial subscription periods or for periods where the service was not used.

4. Privacy and Security

Please refer to our separate Privacy Policy and Security Policy for detailed information on how we handle and protect your data.

5. User Responsibilities

Users are expected to ensure that the data uploaded to Incident Manager relates specifically to crisis or incident management. Misuse of the service for unrelated purposes is prohibited.

6. Intellectual Property Rights

6.1. Content Ownership

Users retain ownership of the content they create within Incident Manager. However, currently, there is no feature to export this content. We will never share or use your content.

6.2. Software Ownership

Incident Manager and all intellectual property rights in the software, including trademarks, are owned by Spartan9 Pte Ltd.

7. Limitation of Liability

Spartan9 Pte Ltd shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or use, arising out of or in connection with the use or inability to use Incident Manager.

8. Termination

If an organisation chooses to close its account, we will delete all associated data, including user data and content, in compliance with our data retention policies.

9. Amendments to the Terms

We reserve the right to modify these Terms at any time. Changes will be posted on our website, and the effective date will be updated.

10. Governing Law and Dispute Resolution

These Terms are governed by the laws of Singapore. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of Singapore.

11. Contact Information

For any questions or concerns regarding these Terms, please contact us at team@incidentmanager.app.