Privacy Statement

1. Overview

Spartan9 Pte Ltd ("we", "us", "our") is committed to protecting your privacy. This Privacy Statement explains how we collect, use, disclose, and protect personal data when you use the Incident Manager application ("the Service"). By using the Service, you agree to the terms of this Privacy Statement.

2. Information We Collect

We collect personal information that you or your organisation provide directly through the Service. This may include:

  • Full names, email addresses, job titles, and organisational information
  • Contact and billing information for account administration
  • User-generated content uploaded to the Service (e.g., messages, files, logs)
  • Login activity and usage logs
  • Technical information such as IP addresses, browser type, and device identifiers

3. How We Use Your Information

We process personal data to:

  • Provide, maintain, and improve the Service
  • Authenticate users and manage user accounts
  • Communicate with you about account or system changes
  • Provide technical and customer support
  • Monitor system health and usage patterns
  • Detect, investigate, and prevent fraud or security issues

4. Your Responsibility for Uploaded Content

You are solely responsible for the nature and sensitivity of the information you upload to the Service. While we implement strong security measures, we do not control the type of data you choose to submit. You agree not to store or transmit highly sensitive personal data (such as health records, government-issued ID numbers, or financial account information) unless you have assessed and accepted the associated risk.

5. Data Protection Rights (including GDPR)

Depending on your jurisdiction, you may have the following rights regarding your personal data:

  • The right to access, correct, or delete your personal data
  • The right to restrict or object to certain data processing activities
  • The right to withdraw consent (where applicable)
  • The right to data portability
  • The right to lodge a complaint with a supervisory authority

If you wish to exercise these rights, please contact us at team@incidentmanager.app

6. Data Security

We implement appropriate technical and organisational measures to protect your personal data, including encryption in transit, secure authentication, and access controls. However, no system is 100% secure. You acknowledge that you are responsible for managing access to your user accounts and for safeguarding any confidential information you upload.

7. International Data Transfers

Your personal data may be stored or processed in jurisdictions outside of your home country, including the United States, Singapore, or the EU. Where required by applicable law, we implement safeguards such as Standard Contractual Clauses or rely on adequacy decisions to ensure data protection.

8. Data Retention

We retain personal and organisational data only for as long as necessary to provide the Service, fulfill legal obligations, or meet legitimate business requirements.

If you begin a trial and do not convert to a paid subscription, all associated data — including user accounts and uploaded content — will be permanently deleted after 30 days from the end of the trial period. If your organisation cancels its subscription or fails to renew, all data will be deleted 30 days after the subscription ends.

We do not confirm deletion with the customer. Data is removed automatically according to this schedule, and we are unable to recover it once deleted.

9. Disclosures of Personal Data

We may disclose personal data:

  • To comply with legal obligations or lawful requests
  • To protect our legal rights or prevent misuse of the Service
  • To detect, investigate, or prevent security incidents or fraud
  • To service providers acting on our behalf under strict confidentiality agreements

10. Children's Privacy

The Service is not intended for use by individuals under the age of 18. We do not knowingly collect personal data from minors. If you believe a child has provided us with personal information, please contact us so we can remove it.

11. Changes to This Policy

We may update this Privacy Statement periodically to reflect changes in our practices or legal obligations. Material changes will be communicated through the Service or by direct notification. Continued use of the Service constitutes your acceptance of the revised policy.

12. Contact Us

If you have any questions about this Privacy Statement or wish to exercise your data rights, please contact us.