Support
Primary Account Holders
Each organisation has a Primary Account Holder, responsible for administering their account.
As a user of Incident Manager, your first point of contact for any support issues is your Account Manager.
Teams
Adding a new team
Your Primary Account Holder can add teams to your organisation's account.
Editing team details
Any team member can edit the details of their team.
Primary Account Holders can also edit team details.
Deleting a team
Primary Account Holders can delete teams.
If you delete a team, you will delete all incidents associated with that team. You will also delete all activities that are part of those incidents (logs, tasks, communications etc). Deleting a team will not delete team members from the application (team members may be part of other teams).
Incidents
Creating a new incident
Any team member can create an incident for their team from the incidents section of their team page.
Editing incident details
Any team member can edit the details of an incident from the incident page.
Archiving an incident
Any team member can archive an incident.
Once an incident is archived, team member can complete the incident washup.
Deleting an incident
Any team member can delete an incident.
If you delete an incident, you will delete all of the activities associated with that incident, including logs, tasks, communications, and support cases. Deleting an incident will not delete team members, resources or playbooks.
In most cases, the best approach is to archive the incident. Archiving will allow you to keep a record of the incident, and will also allow team members to complete a washup.